Quality Standards & Policies

SASH Quality Policy Statement

We believe that the service we offer has a positive and lasting impact on the lives of young people we work with, and the communities in which we work. We operate to a high standard and strive to maintain these high standards across all areas of working. However we also recognise there is always room for improvement; whether in its governance, management, operations or service delivery.

We are therefore committing to a formal quality assurance process, which will be ongoing and take effect across the organisation as a whole. We believe it will:

  • improve outcomes for young people who use or come into contact with our service

  • improve planning, governance, leadership and accountability

  • increase ‘job satisfaction’ for volunteers and staff

  • drive up standards by agreeing and developing consistent practice across all areas of service delivery and the organisation as a whole

  • improve effectiveness and efficiency and make best use of funds

  • bring people together in a positive way to identify areas for improvement and learn from each other

  • empower young people, volunteers and staff to make positive changes to the service

  • improve the culture of the organisation by encouraging learning and creative thinking, the sharing of good practice and a focus on solutions, quality and outcomes

  • increase our credibility and recognition as an organisation by showing our stakeholders – including funders and volunteers – that we have a nationally accredited quality mark

"I think the best thing I’ve learnt through hosting is that all these young people are just fantastic people. It’s restored my faith in humanity."

— SASH Host

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