Quality standards

SASH Quality Policy Statement

We believe that the service we offer has a positive and lasting impact on the lives of young people we work with, and the communities in which we work.
We operate to a high standard and strive to maintain these high standards across all areas of working. However we also recognise there is always room for improvement; whether in its governance, management, operations or service delivery.
We are therefore committing to a formal quality assurance process, which will be ongoing and take effect across the organisation as a whole. We believe it will:

  • improve outcomes for young people who use or come into contact with our service
  • improve planning, governance, leadership and accountability
  • increase ‘job satisfaction’ for volunteers and staff
  • drive up standards by agreeing and developing consistent practice across all areas of service delivery and the organisation as a whole
  • improve effectiveness and efficiency and make best use of funds
  • bring people together in a positive way to identify areas for improvement and learn from each other
  • empower young people, volunteers and staff to make positive changes to the service
  • improve the culture of the organisation by encouraging learning and creative thinking, the sharing of good practice and a focus on solutions, quality and outcomes
  • increase our credibility and recognition as an organisation by showing our stakeholders – including funders and volunteers – that we have a nationally accredited quality mark

In order to fulfil our policy objective, SASH is working towards accreditation for the PQASSO Quality Standard. PQASSO is a quality assurance system devised by the National Council for Voluntary Organisations, for voluntary sector organisations and social enterprises.

For SASH, implementing PQASSO means:

  • better quality of service for users
  • more effective and more efficient organisational systems and procedures
  • better communication and increased motivation among staff, board members and volunteers
  • greater credibility and legitimacy with funders
  • new perspectives and ways of working
  • organisational learning
  • continuous improvement.
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